Document Retention Policy

1. Purpose

Because AH Maintenance requires government-issued identification for equipment rental verification, we are committed to securely handling and responsibly destroying this highly sensitive information. This policy dictates how long we keep your documents.

2. Identity Documents

• Verification Scans: The digital copy of your Aadhaar, PAN, Driving Licence, or Passport is processed through our OCR system to verify your identity.
• Retention Period: Identity documents are retained only for the duration of the active rental period, plus a 30-day grace period after the equipment is safely returned.
• Automated Deletion: Our systems are configured to automatically permanently delete the digital copies of your ID documents 30 days after your rental is closed out in our system. We do not keep permanent archives of customer IDs.

3. Billing and Financial Records

Invoices, payment receipts, and security deposit records are required by local tax authorities to be kept for a period of up to 7 years. These records do not include copies of your identity documents.

4. Security Measures

All uploaded documents are stored in encrypted cloud storage buckets with strict row-level security. Only authorized administrative personnel can access these documents during the brief period they are retained for verification.